Access Control User Management

Cancellation Policy

Payment & Booking: Full payment required online to secure your appointment. Booking confirmed only after payment. Service Billing: All services charged at R750 per hour. Minimum 1-hour charge. Additional time billed to the nearest hour. Billing starts at technician arrival. Travel Fee: Service includes travel within 50km. Beyond 50km: Additional R5 per kilometer (round trip). Rescheduling: Free with 24+ hours notice. Less than 24 hours: You will be charged a R250 re-scheduling fee. Cancellations: More than 24 hours: Full credit for future use. Less than 24 hours: No refund or credit. Client Prep: Ensure clear access, parking, secured pets, and available power during service. Late Policy: We notify if 15+ mins late. If client not available at booked time, billing starts immediately. Weather: Outdoor services postponed during bad weather conditions at no charge. Parts & Materials: Quoted separately. Additional parts require approval. 15% restocking fee on returned unused items. Warranty: Manufacturer warranty on parts. Liability: Not responsible for pre-existing or concealed faults. Agreement: Booking confirms acceptance of these terms.

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