At EGM Izinhlelo (Pty) Ltd, we respect your privacy and are committed to protecting your personal information.

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This Privacy Policy explains what information we collect, how we use it, and how we protect it.

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Information We Collect:

We may collect personal information when you:

• Place an order on our website.

• Contact us through our website, email, WhatsApp or phone.

• Request a quote.

• Book a service or consultation.

• Subscribe to updates or promotions.

• Interact with our website or online store.

 

This information may include:

• Name and surname

• Email address

• Phone number

• Delivery address

• Billing information

• Order details

• Business name, where applicable

• Information submitted through forms or enquiries

 

How We Use Your Information:

We use your information to:

• Process and deliver orders.

• Respond to enquiries.

• Prepare quotes.

• Provide customer support.

• Arrange services or installations.

• Communicate order updates.

• Improve our website and customer experience.

• Comply with legal and business requirements.

 

Sharing of Information:

We do not sell your personal information.

We may share necessary information with trusted third parties where required to complete a service, including:

• Courier companies

• Payment providers

• Suppliers

• Installation teams

• IT or website service providers

• Legal, accounting or regulatory parties where required

• Only the information needed to perform the service will be shared.

 

Payment Information:

Payments are processed through secure third-party payment providers.

EGM Izinhlelo does not store full card details on our website.

 

Cookies and Website Tracking:

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, and support marketing or advertising.

You can manage or disable cookies through your browser settings.

 

Data Protection:

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no online system is completely risk-free, and customers should also take care when sharing information online.

 

Your Rights:

You may contact us to:

• Ask what personal information we hold about you.

• Request corrections to your information.

• Request deletion of your information where legally possible.

• Withdraw consent for certain communications.

 

POPIA Compliance:

EGM Izinhlelo aims to handle personal information in line with South Africa’s Protection of Personal Information Act.

For privacy-related queries, please contact:

Information Officer: EGM Izinhlelo Admin
Email: chloe@egmizinhlelo.com

Phone/WhatsApp: 073 849 6700

 

Updates to This Policy:

We may update this Privacy Policy from time to time. The latest version will always be available on our website.