Welcome to EGM Izinhlelo (Pty) Ltd. By using our website and purchasing from our online store, you agree to the terms and conditions below.

 

Business Information:

Business Name: EGM Izinhlelo (Pty) Ltd
Website: www.egmizinhlelo.com

Email: chloe@egmizinhlelo.com

Phone/WhatsApp: 073 849 6700
Location: Durban, South Africa

Company registration number: 2014 / 105599 / 07
VAT number: 4550268496

 

Products and Services:

EGM Izinhlelo supplies security-related products and services, including CCTV, access control, electric fencing, networking, gate and garage automation, and related security solutions.

Products purchased through the online store are sold as equipment only, unless installation is specifically selected, quoted or confirmed in writing.

 

Product Information:

We aim to ensure that all product descriptions, images, pricing and specifications are accurate. However, product packaging, specifications, appearance and availability may vary depending on supplier updates.

Customers are encouraged to confirm compatibility before purchasing technical products.

 

Pricing:

All prices are listed in South African Rand.

Prices may change without notice due to supplier price changes, exchange rates, promotions or stock availability.

Where an obvious pricing error occurs, EGM Izinhlelo reserves the right to cancel the order and refund the customer.

 

Orders:

An order is only confirmed once payment has been received and accepted.

We reserve the right to cancel or refuse an order where:

• The product is out of stock.

• There is a pricing or product listing error.

• Payment has not been received.

• The order appears fraudulent or suspicious.

• Delivery is not available to the provided address.

 

Payment:

Payment must be made through the payment methods available on our website or as otherwise agreed in writing.

Orders will not be processed until payment has cleared.

 

Shipping and Delivery:

Shipping and delivery are handled according to our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on courier availability, stock, supplier lead times and customer location.

Returns and Refunds

Returns, refunds, exchanges and faulty items are handled according to our Returns &

Refunds Policy.

 

Warranty:

Supplier or manufacturer warranties may apply to certain products.

Warranty claims are subject to inspection and supplier approval. Warranty does not cover misuse, incorrect installation, physical damage, tampering, water damage, power surge, lightning damage or negligence.

 

Installation Services:

Installation is not included in online product prices unless clearly stated.

Installation services must be quoted and accepted separately.

Site conditions, cabling requirements, power availability, access limitations and additional materials may affect installation pricing.

 

Customer Responsibility:

Customers are responsible for ensuring that:

• The correct product is ordered.

• The product is compatible with their system.

• Delivery details are accurate.

• Products are installed correctly by a qualified or competent installer.

• Any issues are reported within the required timeframes.

 

Website Use:

You may not use this website for unlawful purposes, fraudulent activity, copying content, interfering with website security, or submitting false information.

 

Limitation of Liability:

EGM Izinhlelo will not be liable for indirect, incidental or consequential losses arising from the use of products, courier delays, incorrect installation, system downtime, loss of footage, loss of data, power-related damage or third-party service failures.

 

Changes to These Terms:

EGM Izinhlelo may update these Terms & Conditions from time to time. The latest version will be available on this website.

 

Contact Us:

For questions about these terms, please contact:

Email: chloe@egmizinhlelo.com

Phone/WhatsApp: 073 849 6700